Digitalization through Robotic Process Automation (RPA)

RPA is automation software to replace humans in repetitive tasks, and by digitizing all tasks, even elementary ones, it makes possible the digital transformation of an organization.
Popular reports among IT analysts speak of it as the new IT revolution, with No-code or Low-code solutions that could ensure greater efficiency of organizational structures.
This is where RPA, Robotic Process Automation, software finds its application. According to a Gartner study, by 2025, 65 percent of companies will have adopted them.

RPA, Robotic Process Automation, refers to the technology involved in work process automation, which uses software capable of automating repetitive tasks by interacting with computer applications and mimicking human actions.
RPA simplifies the creation, implementation and management of software applications, known as robots, that simulate human actions and automatically interact with digital systems and software.
Robots then take the place of office workers in all those repetitive tasks based on well-defined rules and perform them more quickly, without error and without pause.

1. Simplification: RPA simplifies workflows.  It is a win-win approach to implementing quick-win solutions that enable the rapid deployment of automation of complex processes that also involve the combined use of multiple applications. Indeed, robots can perform actions that involve accessing and using multiple systems and procedures (ERP systems, e-mail, spreadsheets, websites, etc...).
   
   
2. Flexibility: activities performed by bots must be based on rules and logic that are rigidly defined in advance, thus requiring no decision-making on their part. In fact, the rate of exceptions to be handled must be very low. This allows processes to be easily reshaped according to new needs or changing boundary conditions.
   
   
3. Increased productivity: RPA technologies apply to process steps that are generally performed manually and repetitively. They make it possible to limit the execution of long sequences of tasks, and all of this nonstop, much faster than a human user would, and above all with a very high degree of accuracy.
   
   
4. Increased employee well-being: The big benefit is to "free" employees from manual and low-value tasks. It increases employee satisfaction, engagement and productivity by removing mundane and repetitive tasks from their workdays.
   
   
5. Cost reduction: Along with freeing the user from low-value tasks, the benefits of applying RPA are also strictly economic. The cost of using a robot is typically 10 percent compared to the cost of a regular resource doing the same job, and it allows humans to be paired with "Robots" to do higher value-added tasks, in less time and with greater accuracy.

• RPA technology is changing the way the world works by making it more efficient.
• RPA platforms often do not require specialized (no-code) IT skills other than knowledge of the basics of Office Automation. A user who is familiar with typical office products and knows the processes involved can design his or her own robots and start automating the first tasks right away in a few hours.
• The robots thus created, rather than people, will perform repetitive, low-value tasks, such as accessing applications and systems, moving files and folders, and completing routine analyses and reports inclusive of their dispatch within the organization. 
• Once robots that perform these kinds of repetitive tasks in the company and in a higher number of times in the same time are introduced, employees will be free to focus on the things they do best and devote themselves to other tasks such as improving service, collaborating and interacting with customers. 
• Companies at this point experience an increase in productivity and efficiency and enjoy uninterrupted service: robots can remain active h24.

Here are some examples of the application of RPA software:

• Cash flow and depreciation management;
• Control of financial movements;
• Asset management;
• Electronic mail classification and sorting;
• Multi-channel service management;
• Automatic sorting of requests to the 2nd level;
• Monitoring of processing;
• Multichannel Feedback Management;
• Dunning and complaint management;
• Customer Satisfaction;
• Communication routing integrated into work processes; 
• Onboarding processes for new employees; 
• Customized training paths; 
• Timesheet management and reporting;
• E-recruiting;
• Migration and data entry;
• Automatic updating of the most relevant data from forms or emails;
• The process of onboarding new employees and their initial training; 
• The process of onboarding new customers;
• E-mail marketing and customer nurturing process;
• Automated cross selling and up selling process;
• Customer service and customer interactions;
• Audit processes (production controls, process effectiveness, bottlenecks, sales reporting, cash flow, collections, past due, etc.);
• Report generation, content analysis, and email forwarding to the correct recipients;

• Availability of 24-hour self-provisioning services based on precise authorization levels; 
• Process traceability
• Monitoring of workloads and execution times 
• Effective and accurate overall data control